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Overview

A Family Tribute

Important Information for Consumers

The information below, plus much more, can be found on the PFDA website.

Cremation Information and Questions

Value of a Funeral



Why A Licensed Funeral Director?
A Licensed Professional Funeral Director Provides...

Complete, Reliable Information
For generations, licensed professional funeral directors have been invaluable resources to families in need. Licensed funeral directors provide:

  • Professional Advice
  • Professional Service
  • Professional Accountability


They are listeners and counselors, tribute planners and crisis managers. Based on information you share about your wishes and details about your loved one, funeral directors can offer guidance and help you coordinate a very personal tribute to honor the life of your loved one.

Your local PFDA funeral director can guide you through planning the service; complete necessary paperwork; and coordinate doctors, clergy, florists, newspapers and other vendors to make your funeral experience as smooth as possible.

By acting as an experienced source for support and guidance, a professional, ethical funeral director can provide you with relief during one of your greatest times of need.
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Consumer Protection
As a service to consumers, PFDA offers important pre-planning guidelines for your protection:

  • In Pennsylvania, only a licensed funeral director can make funeral arrangements, offer to enter into contracts for funeral services, contract for funeral services and make financial arrangements for the rendering of such services.

  • 100% of all the monies must be kept in trust or escrow in your name until the services are provided, when you pre-finance through a licensed funeral director.

  • Make sure that the contract is completely transportable, in case you move or desire to change provider.

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Consumer Complaints
We are committed to maintaining the highest standards in the funeral industry.

In the event that you are dissatisfied with the services performed by a funeral director or are engaged in a dispute, we encourage you to explore these resources for help resolving your concerns or issues.

Bureau of Consumer Protection
Pennsylvania Office of Attorney General
14th Floor Strawberry Square
Harrisburg, PA 17120
Phone: 717-787-9707
Fax: 717-787-1190
Online Consumer Complaint Form
www.attorneygeneral.gov

State Board of Funeral Directors
Commonwealth of Pennsylvania
Department of State
Complaints Office
P.O. Box 2649
Harrisburg, PA 17105-2649
Toll free Complaints Hotline: 1-800-822-2113
www.dos.state.pa.us
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Frequently Asked Questions

The information below, plus much more, can be found on the NFDA website.


Q: What is the purpose of a funeral?    

A: Funerals are an important step in the grieving process, as well as an opportunity to honor a life lived. They offer surviving family members and friends a caring, supportive environment in which to share thoughts and feelings about the death. Often funerals are the first step in the healing process.To learn more, visit the "Why a Funeral?" section of this Website.    
 
Q: What role does the funeral director fill?    
A: Funeral directors are there to help you through a very difficult time in your life. They are listeners and counselors, tribute planners and crisis managers. Through discussions with you, based on information you share about your wishes and details about your loved one, they are able to offer guidance and help you coordinate a very personal tribute that honors the life of your loved one.Your local NFDA funeral director can guide you through planning the service; complete necessary paperwork; and coordinate doctors, ministers, florists, newspapers and other vendors to make your funeral experience as seamless as possible.  But they also listen to your stories about your loved one, answer your questions on grief, link you to support groups and recommend sources of professional help. By acting as an experienced source for support and guidance, a professional, ethical funeral director can provide you with relief during one of your greatest times of need.    
 
Q: Is it possible to plan a funeral in advance?    
A: NFDA recommends that everyone preplan his or her own funeral. Doing so can offer emotional and financial security for both you and your family.  By preplanning a funeral you will get the kind of service you want and your family will be unburdened from making decisions at a stressful time. Preplanning doesn’t necessarily mean prepaying.  If you are considering preplanning your funeral, please visit the "Why Pre-plan?" section of this Website or contact your local NFDA funeral director for more information.    
 
Q: Can I still have a funeral service if I choose cremation?    
A:Yes. Cremation opens the doors to a number of different funeral options. From traditional services to contemporary celebrations, cremation gives you the flexibility to personalize the services for yourself or a loved one. To learn more about cremation, please visit the "Thinking About Cremation?" section of this Website.    
 
Q: What determines the cost of a funeral?    
A: You and your family do. A funeral can be as extravagant or as simple as you desire. Preplanning your funeral can help control costs. By making decisions ahead of time, you avoid making choices at a time when your emotions are heightened. It also provides an opportunity to set aside funds that can be used to pay for part or all of the future service.